Privacy policy.
Effective as of September 2022
This Privacy Policy explains how Exeden collects, uses, and discloses personal information in compliance with the Privacy Act 1988(Cth) (Privacy Act).
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether in a material form or not.
How does Exeden collect personal information?
Exeden may collect personal information about you from several sources, including:
Directly from you, for instance when you enter your information on a contact form on our website or subscribe to one of our newsletters or our podcast or apply to work for us.
By internal transfer within Exeden when information is received by any entity in Exeden where it is understood you have a legitimate interest in receiving services or information from another business within Exeden.
From your company or employer, when it enters into a client agreement with Exeden and provides information about you to Exeden or any of our partners or suppliers for the purposes of receiving HR services.
From your referees and third parties that provide background checks if you apply to work for us. You must provide your referees with a copy of this Privacy Policy before providing their personal information to us.
What sort of personal information is collected by Exeden?
We only collect personal information that is necessary to allow us to promote and deliver our services fairly and effectively. This may include:
Contact details, such as your name, phone number, address, and email address.
Information contained in any correspondence between us.
In respect of individuals employed by one of our clients: information relating to your employment with our client that is relevant to the delivery of our services to our client.
Where it is applicable to your employment with one of our clients, we may also collect sensitive information about you including your racial or ethnic origin, membership of professional associations or unions, religious beliefs or affiliations, criminal record, and health information.
In respect of individuals who apply to work for us: your contact details; information related to your previous employment including resume, cover letter and previous work experience; results of assessments, background checks and tests; and any other information you provide to us in the course of the job application.
How can you access or amend personal information Exeden holds about you?
Under the Privacy Act, you have a right to ask for access to a copy of your personal information that Exeden holds about you. You can also ask us to change or complete any inaccurate or incomplete personal information Exeden holds about you. Please see the section at the end of this Privacy Policy about how to contact us to make such a request.
Why does Exeden collect personal information?
We collect personal information about you for several purposes depending on the context of the information and how it was collected. We will only use personal information for the purpose for which it was collected unless we believe you would expect us to use it for another purpose related to the purpose for which it was collected, or as otherwise permitted by law. These purposes include:
To analyse website usage so we can determine how we can make improvements and if you subscribe to our newsletter, to email you about other directly related products and services we think may be of interest to you based on our understanding of your legitimate interest.
To personalise your repeat visits to our website.
If you submit your information on a contact form with interest in accessing HR services from Exeden or any of our partners, we will pass on your information to the most appropriate person in Exeden or our partner for them to get in touch with you.
To survey contacts about activity directly related to our marketing activity, service delivery or directly related projects undertaken by us.
To provide HR services to your company or employing company in line with client agreements made with Exeden.
To provide you with information about our services. If you provide your contact information to us through this website, we will consider this to mean you have a legitimate interest in our services, and that you are happy to be contacted in relation to those services.
For survey/research material relating to Exeden’s own services.
To enable us to comply with our policies and procedures and enforce our legal rights, or to protect those rights of our employees and clients.
To protect against fraud and other risks to our business.
To assess a job application, you submit and assess any information you provide as part of that application.
We will not use your personal information for direct marketing if you only provide it to us in connection with a job application to work for us.
Can you opt out of marketing?
Exeden does not wish to undertake marketing activity towards those who do not wish to receive it, and we will always comply with a request from you to opt out of marketing. You can:
Use the ‘opt-out’ or ‘unsubscribe’ link in any Exeden related marketing communication if you do not wish to be contacted with any such communications.
Request directly by email to support@exeden.com.au if you do not wish to be contacted with any marketing communications.
Who else is your personal information shared with?
Where necessary, we may disclose your personal information to third parties, including:
Third-party service providers which we use to facilitate marketing and surveys
Third-party service providers who we use in the course of delivery of our services, including data storage and processing facilities and CRM providers.
If you fill in your details on a contact form with an interest in accessing HR services through the Exeden partner network, we shall pass on your personal information to the network partner, so that they may offer you their products and services.
Exeden employees or offices, to the extent necessary to provide you with the HR services you, your company or your employer has or have requested.
Our professional advisors.
Our insurance brokers, insurers, and specialist employment law firm to manage policies, and support and/or defend any claims.
If you are an employee or contractor or otherwise engaged by one of our clients, we may share your personal information with your employer or company.
Third parties we engage to conduct background checks as part of the job application process
Other third parties as expressly agreed with you, your company, or your employer.
Is personal information likely to be disclosed outside Australia or your current Country?
We offer global services, and we may use third-party service providers located in other countries to help us run our business. It is likely that we will transfer personal information (including to store it) outside of Australia or your country, including to the United Kingdom and Europe (including Germany).
How do we store personal information?
The information we collect is stored in secure cloud vaults. This includes but is not limited to SugarCRM, Microsoft, Google & Act-On, and Amazon Web Services (AWS). All information is stored in secure and compliant data centres in an encrypted form.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies using the following instructions, although in a few cases, some of our website features may not function as a result. You can configure cookie settings in your browser’s settings.
Detailed step-by-step guidance on how to control and delete cookies is also available from www.aboutcookies.org.
Changes to our Privacy Policy
We keep our Privacy Policy under regular review, and we will place any updates on this web page.
How can you contact us or make a complaint?
If you would like to make a complaint about how we have handled your personal information or contact us about any matter covered in this Privacy Policy or with queries about our website or marketing/survey activity, please email support@exeden.com.au.
We aim to deal with all complaints fairly and efficiently. After receiving a complaint, we may investigate the complaint by requesting further information from you and/or conducting internal discussions. We will notify you of the results of such an investigation. If we conclude that our handling of your personal information is in breach of the Privacy Laws, we will remedy the breach as soon as reasonably practicable.
You also have the right to lodge a complaint about us to the Office of the Australian Information Commissioner by calling 1300 363 992 or sending an email to enquiries@oaic.gov.au.
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Strictly Necessary Cookies
Strictly Necessary Cookies should be enabled at all times so that we can save your preferences for cookie settings to provide you with the most consistent experience. If you disable this function, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.